Quality

Quality is defined by the amount in which a desirable attribute is present in a product or service, it is determined by what the consumer wants, that is in a few words, customer focus. This approach to quality establishes a balance between the characteristics of the product or service and the cost of its production.

Quality is defined as conformity to the specifications determined for the manufacture or realization of a product or service.

The goal of a quality program is to have a system that measures and controls the degree of product and process conformity in the most economical manner.

There are three basic elements in a quality system: Quality Management, Quality Control and Quality Assurance.